Please read & understand this Privacy Policy.
This Privacy Policy describes how Vahini Creations (the “Web Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vahini.com.au (the “Web Site”) or our social media page or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, words such as “you” and “your” means you as the user of the services or a visitor of our website, social media pages or any another individual whose information collected according to this Privacy Policy. By using and accessing our services, web & social media, you agree to the collection, use, and disclosure of your information as described in this policy.
Please read, understand and continue to review changes and agree to our terms of service and policies prior to accessing and using any of our services.
Changes:
The policy may be updated from time to time to reflect changes, including but not limited to legislative, legal, procedural, operational, or other relevant developments.
What do we Collect:
Personal information, refers to information that identifies, relates to, describes or can be associated with you.
- Your name, address, phone number, email.
- Account information such as username, password, security questions.
- Shopping items including items in shopping cart, preferences, choices etc.
- Payment method and details
Some features of the Services may require you to provide certain information about yourself directly to us. You have the option to withhold this information; however, doing so may limit your ability to use or access these features.
How we collect and use personal information:
To provide our Services, we collect personal information about you from a variety of sources both currently and over the duration of our interaction with you, as detailed below. The specific information we gather, and use depends on your mode of interaction with us. In addition to the specific purposes outlined below, we may use the information we collect about you to:
- Communicate
- Deliver the Services
- Comply with applicable legal obligations
- Enforce our terms of service
- Protect or defend the Services, our rights, and the rights of our users or others
We automatically collect certain information about your interactions with the Services (“Usage Data”). This may be done using cookies and similar technologies (“Cookies”). Usage Data may include details about how you access and use our site and account, such as device information, browser details, network connection data, IP address, and other relevant information about your interaction with us and services. We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as: Companies that support our web, social media, payment portal etc.
Why do we use your personal information:
We use your personal information for the purpose of:
- Marketing and Advertising: send marketing, advertising and promotional material by email, text, WhatsApp message or postal mail (all electronic and addressed communication)
- Deliver products & services: identify personal choices, create account, processing payment, logistics and distribution
- Support: respond to queries, customer support, shopping experience etc.
Information Security:
The security of your information is important to us. While we strive to collect and store sensitive information using secure systems, we request that you do not share your username, password, or other access details with anyone. If you suspect any unauthorized access to your account or believe it has been compromised, please notify us immediately. No security measures are completely safe, and we cannot guarantee absolute security. Additionally, information you send to us may not be secure during transmission. We advise against using unsecured channels to communicate sensitive or confidential information.
Links to Third Party Websites:
Our Site may contain links to third-party websites or platforms. If you follow these links, review their privacy and security policies. We are not responsible for the privacy, security, or accuracy of these sites. Information you share on public or third-party platforms may be visible to others and used without limitation. The inclusion of such links does not imply our endorsement, unless stated otherwise.
When do we disclose personal information
Under certain circumstances, we may share your personal information with third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:
- Vendors or other parties who provide or deliver services such as information technology, processing payment, management of data analytics, customer service, online services, cloud storage, logistics, order completion, experience and shipping
- Legal & Government wherelegislatively required to do so
- Team members for delivery of services, value and experience
Other Privacy Matters:
Please be aware that no security measures are perfect or free from risk, and we cannot guarantee “absolute security” of information collected, stored and used. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Option to opt out:
You have the right to opt out of promotional campaigns, advertising and accessing our services as per applicable privacy laws. In addition to opt out or unsubscribing, you may also email us to confirm your choice to opt out. However, if you choose to opt out, we may still send you non-promotional emails, relevant to your orders, delivery or account.
Contact information & complaints:
Should you wish to opt out or send an enquiry please email: enquiries@vahini.com.au
We take our responsibility to communicate with the utmost respect and care. If we do not respond to your request within two weeks, please feel free to escalate your concerns by emailing us at vinnie@a2zau.com or message us on 04 2292 4567.Alternatively, you may also escalate your complaint with your local data protection authority if you choose.
Thank you for your understanding and continued support.