OVERVIEW
We are a family-owned small business committed to respectful and transparent communication in all our interactions. While we aim to keep our Service Charter (Terms of Service) straightforward and friendly, we also have an obligation to clearly explain certain aspects to ensure mutual understanding and clarity.
Throughout the site and policies, terms of service, the terms “we”, “us” and “our” refer to Vahini Creations. Our service charter is subject to your acceptance of our policies and terms of service. These are applicable to users who are browsing, vendors, customers, merchants, and/ or and any contributors of content and any others without any limitation.
Please read, understand and continue to review changes and agree to our terms of service and policies prior to accessing and using any of our services.
Legal & Governance
By interacting with us, you confirm that you are of legal age and in a position to take full responsibility for completing any enquiries, purchases, or payments voluntarily and without any pressure or compulsion.
Communicating & accessing our platform and services
You may interact with us via our website, social media, or any other platform only for legitimate and legally permitted purposes. Spamming, violating rights, or engaging in abusive behaviour will not be tolerated and may lead to termination of services and or communication.
Intellectual Property (IP)
We strive to source all our products and services ethically, working with a variety of stakeholders, including but not limited to creators, third parties, resellers, and distributors. By interacting with us, you agree to respect intellectual property rights and refrain from duplicating, infringing, or recreating any content or products without our written consent.
Validity & accuracy of information
We may update or modify any of the content, description, photos, stocking, design, style, colour, pricing etc. on this dynamic site at any time, though we are not obligated to keep all information current. We kindly remind you that it’s your responsibility to stay informed of any changes. Additionally, some of the information provided may be historical and, as such, not fully up to date. We offer it for reference only, and any reliance on this material is at your own discretion.
Limitation of service
We may limit the quantities of any products or services we offer. Please note that product descriptions and pricing are subject to change at any time without prior notice, at our discretion. We also reserve the right to discontinue any product at any time. Any product or service offered on this site is subject to availability and may not be available in all areas. Hence, we may choose to limit the sale of our products or services to certain individuals, regions, or jurisdictions, but we are not obligated to do so. If we make these decisions, they will be handled on a case-by-case basis.
Returns & Exchange
Our product availability may be limited due to factors such as stock, unique design, or other considerations. Under Australian Consumer Law, customers are entitled to a refund or replacement only for major issues covered by consumer guarantees. Unfortunately, we are unable to offer refunds or replacements if you simply change your mind about a purchase, so we kindly ask that you choose carefully.
Indemnity & Liability
Our officers, directors, employees, and associated personnel are not responsible for any direct, indirect, or consequential losses. However, in accordance with legal requirements, our maximum liability is limited to the value of the product involved in the sale.
Jurisdiction
All our sales and operations are governed by the jurisdiction of the courts in Western Australia.
Contact information & complaints:
Should you wish to send an enquiry or complaint please email: enquiries@vahini.com.au
We take our responsibility to communicate with the utmost respect and care. If we do not respond to your request within two weeks, please feel free to escalate your concerns by emailing us at vinnie@a2zau.com or message us on 04 2292 4567.Alternatively, you may also escalate according to the Australian Consumer Law: https://www.accc.gov.au/consumers/buying-products-and-services
Thank you for your understanding and continued support.